NK
Nompumelelo K
1 reviews | Active since Jul 2020
27 Jul 2020, 18:20
Pricelock contract expired
I'm not getting help with the dstv pricelock contract it expired in June when I call the call center I'm being told that my contract ends in November 2020 which I'm being charged a ridiculous amount I'm really dissatisfied and dissapointed looks no one knows what is happening in that company. I'm being taken for a ride I work very hard for my money
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Jul 2020, 18:23Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Jul 2020, 18:23
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
NK
Nompumelelo K's updateReviewer Update
29 Jul 2020, 14:10Dstv multichoice they don't really care about us their clients. I have an issue about dstv pricelock contract it expired in June when I call the call center I'm being told that my contract ends in November 2020 and they send me below message which is totally irrelevant kanti whats wrong with this company can someone or ministers please help us we are being taken for a ride as south africans
Dear N Khaba
Thank you for your loyal support as a DStv customer and decoder insurance policyholder.
We're sending you your updated insurance policy schedule and have included the policy wording, which sets out the terms and conditions of your cover.
Along with this you'll find two legal disclosure documents (Statutory Notice and FAIS Disclosure).
We will send you your policyholder communications and policy documentation by email and/or SMS. We do not post policyholder communications and policy documentation.
Policyholder communications and policy documentation will also be made available to you digitally on the following Self Service platforms:
Dear N Khaba
Thank you for your loyal support as a DStv customer and decoder insurance policyholder.
We're sending you your updated insurance policy schedule and have included the policy wording, which sets out the terms and conditions of your cover.
Along with this you'll find two legal disclosure documents (Statutory Notice and FAIS Disclosure).
We will send you your policyholder communications and policy documentation by email and/or SMS. We do not post policyholder communications and policy documentation.
Policyholder communications and policy documentation will also be made available to you digitally on the following Self Service platforms:
- DStv MobileApp;
- DStv website; and
- WhatsApp.
NK
Nompumelelo K's update29 Jul 2020, 14:10
Reviewer Update
Dstv multichoice they don't really care about us their clients. I have an issue about dstv pricelock contract it expired in June when I call the call center I'm being told that my contract ends in November 2020 and they send me below message which is totally irrelevant kanti whats wrong with this company can someone or ministers please help us we are being taken for a ride as south africans
Dear N Khaba
Thank you for your loyal support as a DStv customer and decoder insurance policyholder.
We're sending you your updated insurance policy schedule and have included the policy wording, which sets out the terms and conditions of your cover.
Along with this you'll find two legal disclosure documents (Statutory Notice and FAIS Disclosure).
We will send you your policyholder communications and policy documentation by email and/or SMS. We do not post policyholder communications and policy documentation.
Policyholder communications and policy documentation will also be made available to you digitally on the following Self Service platforms:
Dear N Khaba
Thank you for your loyal support as a DStv customer and decoder insurance policyholder.
We're sending you your updated insurance policy schedule and have included the policy wording, which sets out the terms and conditions of your cover.
Along with this you'll find two legal disclosure documents (Statutory Notice and FAIS Disclosure).
We will send you your policyholder communications and policy documentation by email and/or SMS. We do not post policyholder communications and policy documentation.
Policyholder communications and policy documentation will also be made available to you digitally on the following Self Service platforms:
- DStv MobileApp;
- DStv website; and
- WhatsApp.