NN
Noreen N
1 reviews | Active since Nov 2019
18 Nov 2019, 09:50
Pricelock contract
My name is N.A.van Niekerk, I app**** for change from dstv premium to pricelock less than 48 business hours ago and on calling to cancel this morning, 18 Nov 2019, I was informed that I cannot cancel. No reason was given and the lady to whom I spoke was very abrupt and rude. She did not identify herself as well. I would like to know what the next step would entail.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
18 Nov 2019, 10:04Hi Noreen N,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv:
Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv:
Hello Peter Team
DStv (MultiChoice)'s reply18 Nov 2019, 10:04
Official
Hi Noreen N,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv:
Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv:
Hello Peter Team
DStv (MultiChoice)'s replyOfficial
18 Nov 2019, 11:19 Hi Noreen N,
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
Kindly be advised that we have escalated for the sales order to be cancelled. As soon as a response is received, we will contact you.
Kind regards DStv:
Hello Peter Team
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
Kindly be advised that we have escalated for the sales order to be cancelled. As soon as a response is received, we will contact you.
Kind regards DStv:
Hello Peter Team
DStv (MultiChoice)'s reply18 Nov 2019, 11:19
Official
Hi Noreen N,
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
Kindly be advised that we have escalated for the sales order to be cancelled. As soon as a response is received, we will contact you.
Kind regards DStv:
Hello Peter Team
First, let us express our deepest apologies. For the service received from our call centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards.
Kindly be advised that we have escalated for the sales order to be cancelled. As soon as a response is received, we will contact you.
Kind regards DStv:
Hello Peter Team
NN
Noreen N's updateReviewer Update
20 Nov 2019, 14:48Good morning, I did receive a call from Pricelock, from a female by the name of Promise, who informed me that the contract is cancelled. I informed her that they delivered a package to my home in my absence and she assured me that they would send a courier to retrieve the package and I should not be concerned. They have not collected the package up to date and I am now getting concerned as I do not want them to say so many days have passed so I am responsible for that package. I also did not sign for the package as I was at a school meeting on delivery.ThanksSincerelyMrs N.A.van Niekerk
NN
Noreen N's update20 Nov 2019, 14:48
Reviewer Update
Good morning, I did receive a call from Pricelock, from a female by the name of Promise, who informed me that the contract is cancelled. I informed her that they delivered a package to my home in my absence and she assured me that they would send a courier to retrieve the package and I should not be concerned. They have not collected the package up to date and I am now getting concerned as I do not want them to say so many days have passed so I am responsible for that package. I also did not sign for the package as I was at a school meeting on delivery.ThanksSincerelyMrs N.A.van Niekerk
NN
Noreen N's updateReviewer Update
13 Feb 2021, 09:45Good morning,
I went to Multichoice a week ago for my Explorer second view decoder that was not working. During my communication with the lady, to my shocking surprise I found out that I am still being billed for having Price lock which was, to my knowledge, resolved in December 2019. The price lock package was collected and I was informed that all is resolved. From 2019 December I am still being billed incorrectly up to date. I have been to Multichoice, emailed the manager with constructive feedback up to date. Their service is very poor and I am thinking of leaving them with immediate effect. I await you assistance in anticipation. Many thanks.
Noreen Anna van Niekerk
I went to Multichoice a week ago for my Explorer second view decoder that was not working. During my communication with the lady, to my shocking surprise I found out that I am still being billed for having Price lock which was, to my knowledge, resolved in December 2019. The price lock package was collected and I was informed that all is resolved. From 2019 December I am still being billed incorrectly up to date. I have been to Multichoice, emailed the manager with constructive feedback up to date. Their service is very poor and I am thinking of leaving them with immediate effect. I await you assistance in anticipation. Many thanks.
Noreen Anna van Niekerk
NN
Noreen N's update13 Feb 2021, 09:45
Reviewer Update
Good morning,
I went to Multichoice a week ago for my Explorer second view decoder that was not working. During my communication with the lady, to my shocking surprise I found out that I am still being billed for having Price lock which was, to my knowledge, resolved in December 2019. The price lock package was collected and I was informed that all is resolved. From 2019 December I am still being billed incorrectly up to date. I have been to Multichoice, emailed the manager with constructive feedback up to date. Their service is very poor and I am thinking of leaving them with immediate effect. I await you assistance in anticipation. Many thanks.
Noreen Anna van Niekerk
I went to Multichoice a week ago for my Explorer second view decoder that was not working. During my communication with the lady, to my shocking surprise I found out that I am still being billed for having Price lock which was, to my knowledge, resolved in December 2019. The price lock package was collected and I was informed that all is resolved. From 2019 December I am still being billed incorrectly up to date. I have been to Multichoice, emailed the manager with constructive feedback up to date. Their service is very poor and I am thinking of leaving them with immediate effect. I await you assistance in anticipation. Many thanks.
Noreen Anna van Niekerk