PriceLock Contract

I am so frustrated now because I am not getting the right help from Dstv. I want to downgrade my package but they are telling me I have an active contract which is 3 months but I took it last year March, from Mbali(their consultant). I have an email as proof from Dstv that they sent me 09 February 2019 informing me that the Explora PriceLock had come to its end of 24 months. Unfortunately, their email help @dstv.co.za doesn't go through. The consultant I spoke to now, Lindiwe Zulu insists it work. She even told me that there is no senior person I can talk to, I must wait for her to escalate my issue with PriceLock Department which was done last week but no help.

Now I can't even watch TV because I can no longer afford this package.