Pricelock complaint

Pricelock complaint We app**** for pricelock on 30 June, whereby the application was approved, however we advised the consultant that we only want delivery to take place on 23 July othwerwise we would rather apply at a later stage. The consultant advised that it is not a problem and they can delay the delivery , but we can still continue. Everything was approved. On 3 July all of the sudden without any contact when we got home the decoder was delivered, though we specifically indicated that we want delivery only on 23 July. The day we received the decoder we called immediately and advised we did not want the delivery on that day. So the consultant who took the call advised she will get back to us. After a few follow-ups and calls and numerous attempts to get clarity a manager called us back and advised they will cancel and we can re-apply when we are ready. The cancelation was done under advise by your agrnts and the decoder was collected again. We then called on 20 July to re-apply when we were advised that we don't need to re-apply they will arrange for the decoder to be delivered again. Since then when we call to follow-up we are getting the run around and no-one can give us clarity as to when we can expect the delivery or infact that same was processed. We called on Tuesday spoken to Shereen from pricelock department and same was escallated. Again no feedback. Today we called pricelock spoken to Tebogo who is totally incompatent and advised he will do a new escallation this is the only thing he can do. How many escallations must be done before we can get some answers.?????? This s is verry poor service for a new customer.