Pricelock admin nightmare

On 16 November, a call centre agent called me and i signed up for the R549 pm pricelock package. The following day, less than 24 hours later, I called in to cancel it after reviewing my personal circumstances. Since then, I have called in about 4 times and each time i get told that it needs to get escalated to the relevant department and they will give me a call. I have also since then I received the package and have been debited R1011.09. I have asked to speak to the contracting department but i get told that i am unable to talk to them directly. It has been 2 weeks of me phoning DSTV politely, and promises by DSTV with nothing concrete to show. I am completely frustrated and beyond politeness. DSTV, the requests have been simple: 1) Come and collect you package which is sitting unopened 2) cancel the contract and refund me my money 3) Stop promising me that my request will be escalated to another department and just make sure that I am attended to. The fact that it hasn't been escalated or attended to timeously is shocking and you have made it my problem to shoulder. It has been 2 weeks of my time, effort, patience and money due to you internal processes, and I am completely frustrated that I have zero control over the situation. I require this to be resolved with immediate effect. Customer number = ********** 5