1 reviews | Active since Mar 2017
Pricelock/ ***4
<p>On 31.03.17 I app**** for a DTSV pricelock + Explora payment plan of R539.00. I received an sms the same day that I was approved and the delivery will take place within 2 – 4 days. Today is the 3rd day and I had not heard anything and called their offices and they told me to contact On The Dot couriers – they tell me that delivery of the product could not take place as there was a “technical glitch” between them and DSTV. I phoned their offices again and the lady says she can’t resolve the matter for me?!?</p> <p> </p> <p>I am still awaiting feedback as no-one has reverted back to me</p>
Dear Teboho
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Teboho
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Good day Teboho
It is with great regret that I received your feedback regarding the Price Lock application. Kindly accept the apology for the delayed response.
For further assistance, you will receive a follow up call from the Price Lock team. Thank you for raising this matter and giving us an opportunity to perform even better.
If you have any questions, please do contact us at any time.
Best regards
Dinah
Best regards,
Good day Teboho
It is with great regret that I received your feedback regarding the Price Lock application. Kindly accept the apology for the delayed response.
For further assistance, you will receive a follow up call from the Price Lock team. Thank you for raising this matter and giving us an opportunity to perform even better.
If you have any questions, please do contact us at any time.
Best regards
Dinah
Best regards,
Good day
I received a call from the Price Lock team last night and was informed that the decoder was despatched and that I should be receiving an sms today that the parcel is on it's way - it's 16h05 already and so another day has passed - I called "On the Dot" - still nothing. At the rate that things are currently going, I do wonder whether I should continue with "Price Lock". It doesn't seem as if DSTV is eager?! for business?! Here is what I am going to do....... I'll give them chance until Friday(07.04.17) 12H00 P.M to deliver the parcel - if not delivered by then, I will call at exactly 12h05 PM on Friday (07.04.17) and request for cancellation of the deal because I don't want to do business with people that don't deliver. (even if they call on Friday at 12h06 pm and inform me that the parcel is on it's way - I will not open my gate and they can go back with the parcel and I will not pay even a cent). This is not the 1st time that I am having trouble with DSTV and I have been a customer for many years now and I expect service.
Regards
Good day
I received a call from the Price Lock team last night and was informed that the decoder was despatched and that I should be receiving an sms today that the parcel is on it's way - it's 16h05 already and so another day has passed - I called "On the Dot" - still nothing. At the rate that things are currently going, I do wonder whether I should continue with "Price Lock". It doesn't seem as if DSTV is eager?! for business?! Here is what I am going to do....... I'll give them chance until Friday(07.04.17) 12H00 P.M to deliver the parcel - if not delivered by then, I will call at exactly 12h05 PM on Friday (07.04.17) and request for cancellation of the deal because I don't want to do business with people that don't deliver. (even if they call on Friday at 12h06 pm and inform me that the parcel is on it's way - I will not open my gate and they can go back with the parcel and I will not pay even a cent). This is not the 1st time that I am having trouble with DSTV and I have been a customer for many years now and I expect service.
Regards