PriceLock

The following case no’s are applicable: ***; *** & ***0-C3.

My decoders are still disconnected! (and it is Rugby World Cup)

See the following attachments and remarks:

• Authority to DT bank account dated 2019/07/04 which was submitted to you with my migration to Price-Lock application – Clearly you didn’t implement it. The monthly payment of my subscription is your responsibility, you not only failed to do it but you are now penalising me for your failures/incompetency! • Your statement on my account dated 2019/08/31 – Firstly the statement reflects a credit balance of R 48.68 (my account is therefore paid in advance). Secondly the statement reflects ± 54 transactions/items, mostly on 2019/08/25. Clearly chaos and again you are penalizing me for that! • Your transaction history on my account – See the “transaction” on 2019/09/29, you debit my bank account with R 1135.29. Another example of you failing to implement the DT-order correctly. Furthermore, you decided it should be the mentioned amount, if it therefore didn’t include the total balance owed to you it is again your fault/incompetency and again I’m penalized for that! What makes it even more ridiculous on 2019/10/01 (two days later) I received the following sms from you “ We’ve stopped your DSTVas you’ve not paid. To reconnect pay R 954.00….” • A PrtScrn of my account as on 2019/10/04 – It reflects an amount of R 866.51 payable 2019/10/04. Clearly you have no idea what “you think” I owe you, you keep on changing it. Furthermore if it is payable by 2019/10/04, why did you “stopped my DSTV” on 2019/10/01 and again why didn’t you include it when you debit my account on 2019/09/29 as mentioned above. MutiChoice you are failing me, you are failing your obligation towards me, you are in breach of your agreement with me, you are the defaulting party and your failure to react on my enquiries is a transgression of relevant law and clause 7 of our agreement!

For your immediate attention and feedback please!

&

See your mail below.

Two working hours has already passed without you getting back to me?

From: CEO Office [mailto:***] Sent: 04 October 2019 08:14 AM To: Etienne Stander Subject: Email Received - [EXTERNAL] ACC. NO.: ***0 - Ref ***

AUTO RESPONSE

Good day,

Thanks for getting in touch with the CEOs Office. We’re here to help with all customer query escalations. Your query has been logged and your reference number is ***. We'll get back to you within 1 working hour.

Thank you DStv