PRICELOCK

i have signed up for a price lock in the month of march 2019 all necessary documents was submitted as they wouldn't have installed or deliver it without them, my first debit was supposed to have been in the month of March which I was disconnect for non payment, which I made a manual pay for, month of April everything was fine, end of May services disconnect for non payment which we have a debit order in place, this is not fair as multichoice is making there problem our is they don't want to do business with mid as well tell, I'm being treated as if I don't pay when the problem is from their side, should I don't get response within 24 hours will cancel this services