BB
Bernard B
1 reviews | Active since Apr 2013
10 Jan 2018, 15:11
PriceLock
In November 2017 my partner received a call from a DSTv consultant promoting the Explora.
He decided to upgrade, however, his question to the consultant was, "is there any catch?" and her response was that as long as he stayed a premium customer for 2 years, there would be no catch.
The consultant offered him the deal, and said that he would pay R789 per month, with no increase in the installment for 2 years. This would include installation, however, he would soon find out that installation was excluded. My partner complained in December 2017, and only after the complaint was made, was the installation paid for by DSTv.
The first debit order was deducted this month, and my partner then also found out again that the monthly subscription was R85 more! When he enquired, he was told (only afterwards) that the additional fee of R85 was for recording every month!! This was not explained to him during the initial conversation in November 2017, and in our opinion, this represents misinformation! None of the consultants ever told him that I would have to pay for recordings each month! Surely this should have been explained to him before he decided to upgrade to the Explora PriceLock option?
He has lodged a complaint in respect of this matter, and, to date, has received no feedback! This VERY bad service on the part of DSTv!!!!
I also then lodged a complaint this week (Ref Nr : ********** 9/i99 – spoke to Thabo) and would appreciate it if someone could get back to my partner regarding this concern (as well as the other complaints lodged i. r. o the matter), as a matter of extreme urgency!
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
11 Jan 2018, 08:59Dear Bernard
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Jan 2018, 08:59
Official
Dear Bernard
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Jan 2018, 13:32Good day Bernard
Thank you for taking the time to contact us.
Please note that your billing query is pending investigation from the Price Lock finance team.
Feedback will be communicated once received.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply11 Jan 2018, 13:32
Official
Good day Bernard
Thank you for taking the time to contact us.
Please note that your billing query is pending investigation from the Price Lock finance team.
Feedback will be communicated once received.
Kind regards
Dinah
Best regards,
BB
Bernard B's updateReviewer Update
11 Jan 2018, 13:55Good day Dinah,
Thank you for the response.
Are we able to get the voice recording of the conversation in question?
BB
Bernard B's update11 Jan 2018, 13:55
Reviewer Update
Good day Dinah,
Thank you for the response.
Are we able to get the voice recording of the conversation in question?
BB
Bernard B's updateReviewer Update
16 Jan 2018, 08:00Good day!
So, following me registering a complaint with both DSTv ********** as well as on Hello Peter, our Explora decoder suddenly has the following error code, E102-29. When I checked what this error means, it states that "E102-29 PVR Functionailty is not available". This is strange, since the functionality was available BEFORE I registered this complaint!
I again have to say, what pathetic service from Multichoice / DSTV! When I registered the query, I was very clear that the reason for the query was to check what was sold to my partner in the initial call made TO him. Now, al of a sudden, the service is suddenly restricted!!! And when I called, I expressed very clearly to Thabo on reference nr ********** 9/i99 that I DID NOT WANT THE SEVICE TO BE INTERRUPTED!!! I made this statement @ least THREE TIMES!!!! I was merely wanting them to confirm, by means of checking the call logs as to what was said in the conversation with my partner when the promotional call was made TO him.
Also, as a client, my partner is entitled to have access to the call logs, right?
I am also disgusted in DSTv!! If the service was changed (so that we now do not have access to the PVR functions, as a result of our query) why was this not discussed with my partner, who is a paying client & who pays the monthly subscriptions on time, mind you!???
In my opinion, the lack of respect & arrogance displayed by DSTv in this matter is totally unacceptable! I would've expected that someone from the relevant department contact my partner to discuss the matter in detail with him and consult with him regarding a reasonable course of action BEFORE deciding to change the subscription without his approval!
BB
Bernard B's update16 Jan 2018, 08:00
Reviewer Update
Good day!
So, following me registering a complaint with both DSTv ********** as well as on Hello Peter, our Explora decoder suddenly has the following error code, E102-29. When I checked what this error means, it states that "E102-29 PVR Functionailty is not available". This is strange, since the functionality was available BEFORE I registered this complaint!
I again have to say, what pathetic service from Multichoice / DSTV! When I registered the query, I was very clear that the reason for the query was to check what was sold to my partner in the initial call made TO him. Now, al of a sudden, the service is suddenly restricted!!! And when I called, I expressed very clearly to Thabo on reference nr ********** 9/i99 that I DID NOT WANT THE SEVICE TO BE INTERRUPTED!!! I made this statement @ least THREE TIMES!!!! I was merely wanting them to confirm, by means of checking the call logs as to what was said in the conversation with my partner when the promotional call was made TO him.
Also, as a client, my partner is entitled to have access to the call logs, right?
I am also disgusted in DSTv!! If the service was changed (so that we now do not have access to the PVR functions, as a result of our query) why was this not discussed with my partner, who is a paying client & who pays the monthly subscriptions on time, mind you!???
In my opinion, the lack of respect & arrogance displayed by DSTv in this matter is totally unacceptable! I would've expected that someone from the relevant department contact my partner to discuss the matter in detail with him and consult with him regarding a reasonable course of action BEFORE deciding to change the subscription without his approval!