PB
Phillip B

1 reviews | Active since Dec 2009

11 Nov 2017, 20:57

PRICELOCK

We took out a pricelock comtract last year. For the first 4 months everything went smooth. We discovered that the debit order was not deducted. Unfortunately from then on the whole story turns into a complete mess with us ending up time after time without service.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Nov 2017, 08:28
Official

Dear Phillip

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Nov 2017, 12:13
Official

Dear Phillip

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

We currently investigating your Billing concerns on your Price Lock account.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

PB
Phillip B's update18 Nov 2017, 15:24
Reviewer Update
We are still waiting to hear from you. In the mean time we were without service for almost 2 weeks. We called in today and the service was restored temporarly . Please provide is with a complete detailed account as every time we try to solve this we get different amounts.