Price Log over price

I have been on the price log plan of R799.00, however dstv has debited my account with R1038.52. I spoke to a call center agent yesterday Zizipho which picked up the problem and escalated it to her manager. Her manager were suppose to call me and supply me with a status update on the issue. This morning I spoke to a different agent that made hold on for more than 30min which drop the call. This is so bad customer service from DSTV. You would understand if it was just you but there are more than 10 people that has the same problem with DSTV.