price-lock woes

<p>I am a dstv premium customer for more than 10 years. I app**** for the explora price-lock deal more than a month ago. My explora has not yet been delivered. I have sent many emails and made a few calls to the customer service number - every time I am told they will 'escalate' the issue to the relevant department, but up to date no one from the 'relevant' department has called me to inform me when my explora will be deilivered. It seems that no one knows where the explora is.... The whole process of vetting and delivery should only take 13 days (read that somewhere on a website), but in my case it ha sbene more than a month. My biggets issue is that no one seems to care and the staff of the 'relevant' department (assume price-lock department) just do not contact me with information. Worse service than Telkom.... </p>