Price Lock with NO free installation as promised.

On Wednesday 6 November 2019 we were contacted regarding a price lock deal from DSTV which we activated. The decoder was delivered and we were promised an installer would be allocated to us and the details will be sent to us via SMS. To date we have received no SMS, and no one at the call center is willing or able to help us. We eventually got the numbers of 3 installers, however none of them are willing to provide the free installation as they do not receive their payment from DSTV. Now we are sitting with a decoder, but no free installation as advertised and promised.