Price Lock - what a joke!

I tried going to Multichoice to buy their R899 Price lock special on the Explora - what a joke. I can only give my details and they will phone me. 2 weeks later someone phones me.. after I had to send another sms - what a joke. They have to do a credit check while on the phone. This after I have been a loyal member for several years. I fail the credit assessment - what a joke. I don't qualify for the deal, because apparently the R80 that I will pay more than Im currently paying, puts me over the limit...but the increase in April puts me at the same price. I cant amend my application to include my wife's income (as we pay accounts jointly), because the application is already processed and I need to wait 30 days before I can re-apply - conveniently after the price increase in April. I ask to speak to a supervisor to resolve the problem - what a joke...Im still waiting. Poor customer service. Certainly no TCF.