Hellopeter
Share Your Experience
WA
Warwick A

1 reviews | Active since Oct 2017

25 Oct 2017, 15:35

Price Lock Upgrade

After upgrading to pricelock, my account keeps being suspended! When you phone the call center, my message is that my account is suspended and I owe Zero Rands ! After repeatedly phoning them, I still have a disconnected services, but was assured that it wont happen again, 4 days later , XtraView is now suspended! Phoned this morning, definitely phone me back, still waiting ... Surely this is breach of contract, they have been paid, but yet keep disconnecting my services ?

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Oct 2017, 15:38
Official

Dear Warwick Attree

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv : Hello Peter team

Best regards,

WA
Warwick A's update25 Oct 2017, 15:50
Reviewer Update
Would need to get to this stage , if your call center just did something about the issue and responded as they said they would !!!
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Oct 2017, 16:49
Official

Good day Warwick Attree

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

We have escalated you billing concerns to our Price Lock department for urgent investigation.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

WA
Warwick A's update27 Oct 2017, 11:47
Reviewer Update
2 days, still no correspondence for an Urgent Investigation !! Same story as when I phoned the call Center...