Price lock under delivers

<p>Beginning of 2016 DSTv introduced dstv price lock with the explora. I immediately signed up thinking what an awesome initiative. Being a movie fan I took interest in DSTv box office which the consultant that helped me set up said all functions would be set up in 24 hours after activation. This however did not happen so I called to get assistance and was told I couldn't be assisted due to the Decoder Payment Plan and was transferred to the "relevant department " where I was told the system is offline. I did not react as I understand these things happen. I called a second time and was told the same thing and it sounded as though the consultant I spoke to didn't want to even assist me. I just gave up on this and never called again. I am trapped now because of this price lock to use the explora which I initially bought primarily for box office. I would have been happy staying with the 1131 decoder if I knew this is what I was signing up for.</p>