JN
Jennifer N
1 reviews | Active since Jul 2020
30 Jul 2020, 20:22
Price lock team **** !!!!
I signed up for a dstv explora via one of the price lock agents in the beginning of June . I told to expect the decoder in two weeks time . With regret , I still have not received the decoder.
I called the call centre several times to check and the agents told me it will be delivered as there is an interaction on the system. The infuriating part is I spoke to the last agent and she told me there is nothing on the system which is linked to me getting the dstv explora... What on Earth were the other agents seeing? And what on Earth was the price lock agent who processed the application actually processing ?
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
30 Jul 2020, 22:53Hi Jennifer Nxumalo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Jul 2020, 22:53
Official
Hi Jennifer Nxumalo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Jul 2020, 05:14Hi Jennifer Nxumalo,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We have escalated to the Price Lock department for an urgent resolution to this matter. We will definitely contact you with feedback and follow ups on this escalation.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We have escalated to the Price Lock department for an urgent resolution to this matter. We will definitely contact you with feedback and follow ups on this escalation.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply31 Jul 2020, 05:14
Official
Hi Jennifer Nxumalo,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We have escalated to the Price Lock department for an urgent resolution to this matter. We will definitely contact you with feedback and follow ups on this escalation.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We have escalated to the Price Lock department for an urgent resolution to this matter. We will definitely contact you with feedback and follow ups on this escalation.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
JN
Jennifer N's updateReviewer Update
08 Aug 2020, 22:53Still no call from the price lock ...????
Called the call centre and they also said the price lock team would call....very sad
Called the call centre and they also said the price lock team would call....very sad
JN
Jennifer N's update08 Aug 2020, 22:53
Reviewer Update
Still no call from the price lock ...????
Called the call centre and they also said the price lock team would call....very sad
Called the call centre and they also said the price lock team would call....very sad
DStv (MultiChoice)'s replyOfficial
10 Aug 2020, 19:57Hi Jennifer N,
As advised on our telephone discussion, i have responded on email with the documents needed.
Kind regards
DStv: Hello Peter Team.
As advised on our telephone discussion, i have responded on email with the documents needed.
Kind regards
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply10 Aug 2020, 19:57
Official
Hi Jennifer N,
As advised on our telephone discussion, i have responded on email with the documents needed.
Kind regards
DStv: Hello Peter Team.
As advised on our telephone discussion, i have responded on email with the documents needed.
Kind regards
DStv: Hello Peter Team.
Best regards,
JN
Jennifer N's updateReviewer Update
12 Aug 2020, 18:10I am delighted with the response. An agent by the name of Nomsa from the price lock team did a reapplication and all was sorted under 15 minutes.
She gave me a tracking number and I see there is a tracking history already !
There was no need for documents as well ????
She gave me a tracking number and I see there is a tracking history already !
There was no need for documents as well ????
JN
Jennifer N's update12 Aug 2020, 18:10
Reviewer Update
I am delighted with the response. An agent by the name of Nomsa from the price lock team did a reapplication and all was sorted under 15 minutes.
She gave me a tracking number and I see there is a tracking history already !
There was no need for documents as well ????
She gave me a tracking number and I see there is a tracking history already !
There was no need for documents as well ????
DStv (MultiChoice)'s replyOfficial
12 Aug 2020, 20:35Hi Jennifer N,
Thank you for the feedback and assistance that you received from Nomsa.
Kind regards
DStv: Hello Peter Team.
Thank you for the feedback and assistance that you received from Nomsa.
Kind regards
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply12 Aug 2020, 20:35
Official
Hi Jennifer N,
Thank you for the feedback and assistance that you received from Nomsa.
Kind regards
DStv: Hello Peter Team.
Thank you for the feedback and assistance that you received from Nomsa.
Kind regards
DStv: Hello Peter Team.
Best regards,