Price lock sucks

My partner got a price lock Explora and it was installed yesterday but was not activated. Peter installed the DStv and when he was supposed to activate it he called the call center and we were told it will take about an hour and if it's not activated we should call the call center, the time was 4:20. At 5:30 we called the call center and couldn't get through, we managed to get through after 7pm. The agent said it is still loading and will call us back and she never did. This morning we called at 8:07am spoke to Vuyiseka who was very arrogant she told us to hold until it's activated which was not possible. Called Peter and he told us that the problem can be sorted by the DStv call center, he gave us his manager's number Israel. Israel asked what is the issue after telling him what the problem is he also said that it's a technical issue that can only be solved by the call center. Israel said he'll escalate it and came back to us that was 10:38am. Till now we still don't have connection and no one from multichoice has contacted us.