TM
Thakgishi M

1 reviews | Active since Jan 2020

24 Jan 2020, 15:24

PRICE-LOCK SINCE SYSTEM MIGRATION RESULTED IN UNFAIR CHARGES

I was an annual subscriber for two years before joining price-lock, I joined it on the 27th March 2019. All was well until they did a system migrate. They started over charging. I reversed their debit and credited them with the agreed amount. my account is up-to-date but I call every week for them to reconnect me as I am disconnected twice weekly. I paid them twice in December but my services are still being cutoff. Whats worse is you cant contact price-lock, they promise to call and never do. They cant even give me a statement

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Jan 2020, 10:05
Official
Hi Thakgishi M,

We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team.