1 reviews | Active since Mar 2017

17 Mar 2017, 14:17

Price lock...service lock

<p>About 2 weeks ago I signed up for price lock. My decoder was delivered almost a week later. My financial circumstances have subsequently changed and I never had the decoder installed nor have I activated the subscription. Everything is also still in packaging. I called DSTV 2 days ago to inform them of this and that I no longer want to pursue the price lock package; which means they'll need to send the courier to either collect the decoder or I can drop it at the DSTV office. To date I never heard from them and I'm now scared my account will be debited at month end. Can someone please help me?</p>

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Mar 2017, 15:21
Official

Dear Sharief 'Sheriff' Allie

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Mar 2017, 09:49
Official

Dear Sharief 'Sheriff' Allie

We are really sorry that your query ended on this platform as you weren't satisfied with our service.

We have referred your account to our Price Lock team for assistance in this regard.

We will inform you once feedback is received.

Should you require further assistance, we are to assist.

Kind regards

Lebogang

's update22 Mar 2017, 12:06
Reviewer Update

Apart from the responses here on this site no one else has contacted me yet. I can already see how my account is going to be debited at the end of this month.

's update24 Mar 2017, 09:20
Reviewer Update

I'm still waiting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

's update27 Mar 2017, 09:28
Reviewer Update

CAN SOMEONE PLEASE GET BACK TO ME!!!!!!!!!!!

I STILL HAVE THE EXPLORER IN IT'S PACKAGING.

I DON"T WANT THIS SERVICE ANYMORE AND IT'S ALMOST THE END OF THE MONTH.

WHY IS NO ONE GETTING BACK TO ME???????????