Price lock service is beyond disgusting

<p>I am appalled at the level of service that I have received since signing up for the price lock contract.<br />I would personally not advise anyone to take that offer. After my connection was disconnected, I called in and spoke to a lady (who wasn’t exactly friendly) - and asked her why I was disconnected. Apparently it’s because I had payments due. I asked her, how is it possible when you guys were supposed to debit from my bank account as stipulated in the contract. She also didn’t know and told me that she will escalate it to the finance department.( Please note that I still haven’t even received feedback)<br />To my surprise on Saturday morning, I receive a message that my payment profile has been handed to the credit bureau. Please note that this serves as a notice to rectify the situation, because I WILL ESCALATE further.<br />This is beyond appalling!!!!</p>