Price lock service

<p>We app**** for price lock beginning of October 2016. Everything was approved, but every week when i call they say delivery is still in process. Aventually beginning of Dec 2016 after how many calls, the lady i spoke to says that the sistem shows our application has expired, and she can not give me details on whats going on, its the first time that has happened. My ref nr on that call was: ********** 2/i43, i spoke to Nbitamani. She suggested that we apply again and start the process from new. And than exactly happened, we just never got our explorer to he installed. Everytime i call, nobody can help me about why i am waiting so long. On the 13 of January 2017 i called again, and still nothing. That ref nr for the call was: ********** 2/i57, i spoke to Tlou. So then i told her that this has been 3 month i am struggling to get this price lock in place, and i am going to cancel the order and i'll take it further drom there, beacause my patients is up. I can not believe that we, that are such good dstv customers, get service like this. No effort was made to try to help me, there was just nothing that they could do about it. Im really disappointed in multichoice and i just feel that something has to be done about this, because that is not the service that they advertise on tv, quick an easy my foot. Is there any way that i can get through to someone bigger that can explain to me why i must wait 3 months and still no help is given after all my patience i think that i have waited way to long that i just cancelled everything, how long do they want me to wait. I really would like to still get the price lock. But at the moment i only have a broken decoder and now we cant even have the convenience of having to watch 2 channels. My dad rents by us, and i would like to be able for him to also have his own channels to watch. And 3 montha is to long waiting on them. I dont know if i should just hy another decoder and get it over with the old way, or is there a way that i can speak to someone higher up that can help me asap to fix the price lock deal,cause that is actually something i am really interested in. What can i do? Or will it just be a waist of time again. </p>