Price lock ****

Multichoice introduced price lock package to me in February, I app**** for a compact plus explora package and I was assisted by Mpho, she told me that the installation will take place on the 9th of March... 9th of March came and nothing happened, I kept on calling and I was always told someone will call me back.. At some point I was told that my packege is with the installers and they gave me a number to call but that didn't help, those installers were always unavailable and promised to call me back. I sent a Facebook message to dstv multichoice asking about my package and they kept on saying they apologize for the delay they will call me until this other day they told me they had no stock and they will put my name on the list once they get stock for the decoders... Today I went to pay for my dstv and I was told that I owe R1000 when I called Multichoice they said they have included fees for my pricelock package of which I never received, I spoke to the multichoice Facebook crew they told me the decoder was delivered to my address of which I never received, when I asked them who delivered it, where is the sms with tracking number I didn't get any response but they said I need to pay