Price lock ****

Firstly i would like to say your service and how you run your account is atrocious. I am on price lock with a R899 price tag. I have been overcharged more than once, first last year in October it was R105 which Collen Nukeri promised i will be refunded as i was charged R61 by my bank due to the over charge by DSTV. That never happened.

No ever since the 25th of January both my extraview have not been working. I have been sent from pillar to post and spent money paying installers to fix a E143 error which goes away for a day and comes back the following day. I eventually had to cancel the extraview on the 3rd decoder because i paid for a service which is not being provided for, Nkululeko a team leader at live chat promised me that will get a refund of R25 and R95 for the extraview which i did not receive any service from. Only the R25 which i was overcharged on the 1st of February was refunded, the R95.00 has not been sent to my Bank Account as promised.

The problem with E143 started when my price lock explorer was damaged and DSTV refused to replace it and instructed me to buy a new on and have the services migrated. I did that on the 25th of January and ever since my extraview decoder has not worked. i took it to the walk in center at Maponya mall when the workers there showed me that my account is even blank they can't view it because it's price lock. Then they told me if i want them to fix the E143 error for good i must pay them a fee on the side, otherwise if they just fix it without a fee the problem will come back over and over again. To my shock just as he said, i got home it played Saturday and on Sunday back to E143 and E16. While i was at the shop i asked Nkululeko to call and told him i am being solicited for money and they can't view my account. He is the one who broke the link and re-linked until it worked and told me there won't be problems moving forward and also assured me about my refunds. Before it finally worked because it would work for 2 minutes and then switch off. He suggested the shop workers change the explorer as it is still new, which the manager refused.

To date my extraview shows as active but has a permanent E143 on it. When i called the intaller he checked the installations and changed the cables and assured me the istallation is well. It still didn't play, he then used my phone to call dstv and spent 37min on the 1st of February until they got it to work, but lo and behold the following day it had the same E143 error. I called the following day and an agen told me i need to go on the roof and swap the LNB cables for the explorer and extraview as the explorer works fine. I did that and he now could not even make it work for that day. it's been off since. The explorer works well by the way.

I have repeatedly asked that this be escalated to the IT team as this is more than what customer service is trained for. Nothing has happened except for someone who called me from the extraview department who also failed and asked me to go back to the installer again.

If DSTV is really unable to fix this, can you please cancel my price lock package due to failure to honor your end of the contract, on top of it my showmax is also cancelled and they can't explain or resolve it as well. This price lock this is proving to be a **** and a huge pain in my life which i can live without. I will really hate to have to block your debit orders and just get Fiber for R750 per month and netflix, i will even save money.

Price lock is just a **** side business for DSTV, i wish it just go away. there is so many of us now having problems with this ****.