Price lock **** and no help from DSTV

I received a phone call end of July from MultiChoice. They offered me price lock. The deal sounded promising and I decided to agree to it. They even gave a new decoder with the deal. All went smoothly with installation.

The issue came with my first debit order. At the end of August R2600 was debited from my account. I had to phone in and beg for my money back. No one in the call center can give me an answer or a contact person to speak to. After a week I received my refund.

At the end of September the EXACT same thing. R2400 debited from my account. AGAIN I phone in to sort it out. I spoke to numerous call center agents and they cannot help me. I eventually spoke to a person with a email address of ***. He promised I will receive my refund within 48 hours. This was Monday the 30th. I have emailed him, tries phoning the call center. No one come back to me.

I've been a DSTV customer for a few years. This price lock deal *****ed my view of DSTV. All I am asking now is for my refund and I would like to cancel my DSTV contract. They can get back their decoder they gave me and cancel everything I have with them.