HS
Hailey S
1 reviews | Active since Nov 2013
22 Nov 2017, 13:36
PRICE LOCK ****!!!!
After several calls and promises that they will contact me NOTHING! Instead me service is being suspended then reactivated again and active and then on again!! No communication whatsoever, since I first inquired about the wrong wifi box nothing! Then apparently Multichoice never put through the debit order but then tried to debit my account with over R3000!!!!???? ***!!! Where is this day and age can you pay once off for a facility which is not a necessity?? So I will put this in writing after you ignore 4 requests to contact me! I want to cancel this price lock I haven’t signed any contracts I don’t receive any feedback nor service from Multichoice the call centre agents keep telling me they can’t deal with it, even gave me a reference no, but still no contact!!!! Contact me asap to arrange collection of your **** and collect your damn useless decoder!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
22 Nov 2017, 14:39Dear Hailey
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 Nov 2017, 14:39
Official
Dear Hailey
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
22 Nov 2017, 16:17Dear Hailey
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We have escalated your billing concerns to our Price Lock department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply22 Nov 2017, 16:17
Official
Dear Hailey
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We have escalated your billing concerns to our Price Lock department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,