1 reviews | Active since Nov 2010
Price Lock ****
<p>price lock ends this month but they refuse to downgrade my plan to compact 01 Aug., I have been trying for the last 2 months now, countless emails and calls only to deal with incompetence, I am now going to be billed again for a premium package when I request 2 months ago to change it? price lock is a 24 month contract which is now ending, are your systems capable of handling this change?? I want my package changed to compact 01 Aug. my bill adjusted accordingly..i will stop the debit order and open a case of theft against your company....RESOLVE THIS.... ********** 0-I46</p>
Dear urash
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear urash
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
hahahaha ridiculous, also provide feedback on my refund due for my services not being available…for numerous telephone calls to speak agents who can’t assist me…assurances regarding my bill…and why your company will launch a product without being able to cater for it systematically..
hahahaha ridiculous, also provide feedback on my refund due for my services not being available…for numerous telephone calls to speak agents who can’t assist me…assurances regarding my bill…and why your company will launch a product without being able to cater for it systematically..
Good day Urash
We attempted to get hold of you today on *** to discuss your query telephonically.
Currently, we 're liaising with the finance team for further assistance in this regard. You will be updated with the feedback as soon as received.
In the meantime, please be informed that you will be debited for the Premium package on 01 August 2017. Our debit order magnetic tape runs three days before an actual payment date.
We recommend that we cancel the debit order facility meaning you will be required to make manual payment on the 01 August 2017. Please confirm if we should leave the debit order facility active.
Alternatively, allow the full the monthly subscription to debit on the 01st and the account will remain with a credit balance.
Thank you for bringing your concern to our attention.
Kind regards
Dinah
Best regards,
Good day Urash
We attempted to get hold of you today on *** to discuss your query telephonically.
Currently, we 're liaising with the finance team for further assistance in this regard. You will be updated with the feedback as soon as received.
In the meantime, please be informed that you will be debited for the Premium package on 01 August 2017. Our debit order magnetic tape runs three days before an actual payment date.
We recommend that we cancel the debit order facility meaning you will be required to make manual payment on the 01 August 2017. Please confirm if we should leave the debit order facility active.
Alternatively, allow the full the monthly subscription to debit on the 01st and the account will remain with a credit balance.
Thank you for bringing your concern to our attention.
Kind regards
Dinah
Best regards,
nobody tried to contact me telephonically....as I said previously I don’t not want the premium package rates debited on the 01 august, if this means cancelling the D/O i dont care do what you need to do to ensure this does not happen...if I make a payment for the compact package only, what assurances do I have that my services will need be cut??
additionally I want the xtraview and recording premium removed from my profile and only the premium of the compact package linked to my profile..
also address my additional queries mentioned above “also provide feedback on my refund due for my services not being available…for numerous telephone calls to speak agents who can’t assist me…assurances regarding my bill…and why your company will launch a product without being able to cater for it systematically.."
nobody tried to contact me telephonically....as I said previously I don’t not want the premium package rates debited on the 01 august, if this means cancelling the D/O i dont care do what you need to do to ensure this does not happen...if I make a payment for the compact package only, what assurances do I have that my services will need be cut??
additionally I want the xtraview and recording premium removed from my profile and only the premium of the compact package linked to my profile..
also address my additional queries mentioned above “also provide feedback on my refund due for my services not being available…for numerous telephone calls to speak agents who can’t assist me…assurances regarding my bill…and why your company will launch a product without being able to cater for it systematically.."
Good day Urisha
I assure you that the service will be downgraded to the Compact package on 01 August 2017. Furthermore, the PVR recording functionality will be cancelled as well. Regarding the debit order deduction, it is possible that we have already debited for the Premium package. Should that be the case, your account will be monitored to process the refund.
Please confirm the email address you use to access your online profile. On our records, we have this email address ***.
Regarding the refund, there's no credit reflecting to process your refund. If possible, please explain in detail “assurance regarding your bill’.
Thank you for your continuous interaction with us.
Kind regards
Dinah
Best regards,
Good day Urisha
I assure you that the service will be downgraded to the Compact package on 01 August 2017. Furthermore, the PVR recording functionality will be cancelled as well. Regarding the debit order deduction, it is possible that we have already debited for the Premium package. Should that be the case, your account will be monitored to process the refund.
Please confirm the email address you use to access your online profile. On our records, we have this email address ***.
Regarding the refund, there's no credit reflecting to process your refund. If possible, please explain in detail “assurance regarding your bill’.
Thank you for your continuous interaction with us.
Kind regards
Dinah
Best regards,
the least you can do is spell my name correctly. What is my total premium going forward? if i am debited premium rates i want the difference refunded to my account and a credit with your company..why do you need me to confirm my email address?
“also provide feedback on my refund due for my services not being available…for numerous telephone calls to speak agents who can’t assist me…assurances regarding my bill…" please go and do some research on my profile. See how long I was without services that I paid for, I want my money back. If i had short paid your company my services will be discontinued very quickly so you cut my services due to your own *********** employees and poor system so I want my money back for that time lost..
the least you can do is spell my name correctly. What is my total premium going forward? if i am debited premium rates i want the difference refunded to my account and a credit with your company..why do you need me to confirm my email address?
“also provide feedback on my refund due for my services not being available…for numerous telephone calls to speak agents who can’t assist me…assurances regarding my bill…" please go and do some research on my profile. See how long I was without services that I paid for, I want my money back. If i had short paid your company my services will be discontinued very quickly so you cut my services due to your own *********** employees and poor system so I want my money back for that time lost..
Good day Urash
Your DStv service has been successfully downgraded to the Compact package.
Also, we've checked your deduction and only R483.67 was debited for the Compact package. The PVR recording functionality and the debit order is cancelled as well.
Currently, your DStv account reflects a credit balance of R101.45.
The monthly subscription for the DStv Compact package is R365.00 excluding the recording functionality.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Good day Urash
Your DStv service has been successfully downgraded to the Compact package.
Also, we've checked your deduction and only R483.67 was debited for the Compact package. The PVR recording functionality and the debit order is cancelled as well.
Currently, your DStv account reflects a credit balance of R101.45.
The monthly subscription for the DStv Compact package is R365.00 excluding the recording functionality.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
why was 463.67 debited if compact is 365? why is there a credit of 101.45? did i not say in earlier messages i want a refund and not a credit?
why was 463.67 debited if compact is 365? why is there a credit of 101.45? did i not say in earlier messages i want a refund and not a credit?