1 reviews | Active since Jul 2016

26 Apr 2017, 07:41

Price lock ****

<p>Three months ago I signed up for price lock and for the past three months dstv has over charged me. </p> <p>Each time I called in I was promised it won't happen again, but every month it happens. The first month I paid for both price lock and a full package premium. Again I was reassured I would only be debited for price lock. The second month I was charged +-R36 which no one can explain, it was not for box office. And same seems to have happened again this month. </p> <p> </p> <p>To to make matters worse when I signed up and arranged my own installation dstv attempted to blame the installer for loss of signal to my house every evening. When I requested to lodge a complain on an email my request was simply ignored. It's ridiculous to have to go through this agony with yourselves every month. Fix this now!</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Apr 2017, 08:28
Official

Dear Nekita

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Apr 2017, 11:15
Official

Good day Nekita

That's not great to hear . Apologies for the inconvenience caused. The matter has been escalated to the Price - Lock team.

You will be contacted shortly.

Thank you

Girly

Best regards,

's update06 May 2017, 13:25
Reviewer Update

Pathetic, no response to date. Whilst multi choice holds onto my money