Price Lock sadness

I just got off the phone with DSTV this was by far worst experience ever i have had with any company. After an hour speaking the consultant about my wifes account and my services been disconnect she was helpful (Ayanda). We recieved a sms saying that debit order was canceled and i called in to get the amount due on the account the voice prompt said R550 we paid it just to find out that DSTV still went and debited the acount for amount of R964 furthermore DSTV IS charging us a daily amount after thier debit order which they said is canceled return unpaid. Here comes the supervisor (Mandipha) telling me that I should email price lock department and she will do the same (the most useless department ever). My services is off and i am very unhappy with the way this thing was handle from the supervisor point of view and she told bluntly that there is nothing she can do to assist but to email. I can't believe that dstv and the price lock department has no communication line to solve pur problems. Please recommend what i can do to solve this problem.