HM
Hermanus M
1 reviews | Active since Feb 2020
11 Feb 2020, 13:24
Price lock *******
I got a DSTV 3A decoder with price lock and installation voucher that is the serial number. I phoned an installer who installed it for me. After the installation I got an E107-4 error message which I waited for up to four hours, when I realised that the message is still displaying on my TV I called multi choice only to find out I need to pay R400.00 and something to reconnect because of installation. What is the point in buying the decoder with installation when you still have to pay for deposit money into the DSTV account to get reconnected. If I knew what I knew right now I would just have said no to price lock and walked away.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
11 Feb 2020, 14:18Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Feb 2020, 14:18
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Feb 2020, 14:54Hi Herm****,
The E107 error is an error that customers get after installing a decoder. It shows that the smartcard is not yet paired to the decoder. Customer's need to call-in or contact us via Social Media to pair the smartcard and the decoder.
With-regards to the R400.00, kindly note that only installers charge customers for installations and not us. If a contact centre rep advises you that you have R400.00 that needs to be paid, it means it is for the subscription and not for the installation. In a case whereby you have an active debit order, the money would then be deducted on your next debit order date.
Regards
Kagiso
The E107 error is an error that customers get after installing a decoder. It shows that the smartcard is not yet paired to the decoder. Customer's need to call-in or contact us via Social Media to pair the smartcard and the decoder.
With-regards to the R400.00, kindly note that only installers charge customers for installations and not us. If a contact centre rep advises you that you have R400.00 that needs to be paid, it means it is for the subscription and not for the installation. In a case whereby you have an active debit order, the money would then be deducted on your next debit order date.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply11 Feb 2020, 14:54
Official
Hi Herm****,
The E107 error is an error that customers get after installing a decoder. It shows that the smartcard is not yet paired to the decoder. Customer's need to call-in or contact us via Social Media to pair the smartcard and the decoder.
With-regards to the R400.00, kindly note that only installers charge customers for installations and not us. If a contact centre rep advises you that you have R400.00 that needs to be paid, it means it is for the subscription and not for the installation. In a case whereby you have an active debit order, the money would then be deducted on your next debit order date.
Regards
Kagiso
The E107 error is an error that customers get after installing a decoder. It shows that the smartcard is not yet paired to the decoder. Customer's need to call-in or contact us via Social Media to pair the smartcard and the decoder.
With-regards to the R400.00, kindly note that only installers charge customers for installations and not us. If a contact centre rep advises you that you have R400.00 that needs to be paid, it means it is for the subscription and not for the installation. In a case whereby you have an active debit order, the money would then be deducted on your next debit order date.
Regards
Kagiso
Best regards,
HM
Hermanus M's updateReviewer Update
11 Feb 2020, 15:02My account is up to date. I don't owe because I pay in full every month
HM
Hermanus M's update11 Feb 2020, 15:02
Reviewer Update
My account is up to date. I don't owe because I pay in full every month