BM
Bernard M
1 reviews | Active since Sept 2011
02 Nov 2019, 21:11
Price lock plus additional subscription error
I’m on price lock, Dstv added another premium subscription 3 months back while my price lock is on premium. They don’t want to reverse the error, but blocked my account and expect me to pay for the additional subscription. The consultant advised that the error with be resolved and kept me on hold for 90 minutes. On second call, other consultant advised that The team leader will call me to resolve the issue. DSTV Twitter is ignore the this matter even when DSTV consultants acknowledged the error
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Nov 2019, 17:19Hello Bernard
We apologize for the delayed response.
Kindly be advised that your services were disconnected due to non-payment. We debited an amount of R903.97 on the 25/09/2019 to cover your subscription in October, however, the Debit Order returned unpaid on the 28/09/2019.
Please note that you’re required to make a payment of R1284.46 to reconnect your services.
We would like to confirm that there was no extra Premium added to your account.
Let us know if you need further assistance.
Regards
Ntando
We apologize for the delayed response.
Kindly be advised that your services were disconnected due to non-payment. We debited an amount of R903.97 on the 25/09/2019 to cover your subscription in October, however, the Debit Order returned unpaid on the 28/09/2019.
Please note that you’re required to make a payment of R1284.46 to reconnect your services.
We would like to confirm that there was no extra Premium added to your account.
Let us know if you need further assistance.
Regards
Ntando
Best regards,
DStv (MultiChoice)'s reply12 Nov 2019, 17:19
Official
Hello Bernard
We apologize for the delayed response.
Kindly be advised that your services were disconnected due to non-payment. We debited an amount of R903.97 on the 25/09/2019 to cover your subscription in October, however, the Debit Order returned unpaid on the 28/09/2019.
Please note that you’re required to make a payment of R1284.46 to reconnect your services.
We would like to confirm that there was no extra Premium added to your account.
Let us know if you need further assistance.
Regards
Ntando
We apologize for the delayed response.
Kindly be advised that your services were disconnected due to non-payment. We debited an amount of R903.97 on the 25/09/2019 to cover your subscription in October, however, the Debit Order returned unpaid on the 28/09/2019.
Please note that you’re required to make a payment of R1284.46 to reconnect your services.
We would like to confirm that there was no extra Premium added to your account.
Let us know if you need further assistance.
Regards
Ntando
Best regards,
BM
Bernard M's updateReviewer Update
12 Nov 2019, 21:53Ntando
You are ignoring the fact that I discussed with your Twitter administrator. Check my account for the past 6 months. The additional subscription was added 3 months back. Why do I have to pay more than R809 if price lock taken this month is R700 including premium subscription. I took my price lock last year and got credit when DStv decrease the subscription fees. Consult with price lock and inspect my account in detail with understanding.
You are ignoring the fact that I discussed with your Twitter administrator. Check my account for the past 6 months. The additional subscription was added 3 months back. Why do I have to pay more than R809 if price lock taken this month is R700 including premium subscription. I took my price lock last year and got credit when DStv decrease the subscription fees. Consult with price lock and inspect my account in detail with understanding.
BM
Bernard M's update12 Nov 2019, 21:53
Reviewer Update
Ntando
You are ignoring the fact that I discussed with your Twitter administrator. Check my account for the past 6 months. The additional subscription was added 3 months back. Why do I have to pay more than R809 if price lock taken this month is R700 including premium subscription. I took my price lock last year and got credit when DStv decrease the subscription fees. Consult with price lock and inspect my account in detail with understanding.
You are ignoring the fact that I discussed with your Twitter administrator. Check my account for the past 6 months. The additional subscription was added 3 months back. Why do I have to pay more than R809 if price lock taken this month is R700 including premium subscription. I took my price lock last year and got credit when DStv decrease the subscription fees. Consult with price lock and inspect my account in detail with understanding.