Price Lock plan billing is a JOKE

<p>Good morning Sir/Madam,</p> <p> </p> <p>I would hereby like an explanation as to what is happening to my dstv account.</p> <p> </p> <p>After nearly 2 years that I disconnected my line I decided to give it another go, installed my decoders and paid money upfront for the month, everything was going well until I decided to take the R949 pm price lock plan….</p> <p> </p> <p>When I received the Explora I called and cancelled my old smart card as per the dstv call centre, then the fun began.</p> <p>At the end of June 2016 DSTV tried to debit R1600 out of my account which was then unsuccessful. After calling the customer care number and wasting hundreds of rands trying to resolve the problem I was then informed that the account was paid up to date due to credit I still had on my previous account and that the matter was resolved, then came the end of July…..</p> <p> </p> <p>At the end of July DSTV then tried to debit R1761.27 from my account, that too was unsuccessful. Why was the amount 1761.27 if the problem was resolved at the end of June? How much will DSTV try to deduct from my bank account this month? Who will reimburse the money paid on airtime trying to resolve this matter? Who will clear my credit score due to all these debit orders not going through? Who will be held responsible for all my bank costs due to debit orders not going through?</p> <p> </p> <p> </p> <p>Your swift response would be appreciated</p> <p> </p> <p> </p> <p> </p> <p> </p>