ND
Nwabisa D

1 reviews | Active since Dec 2016

09 Feb 2018, 08:27

Price lock Plan

I would advise people not to take the pricelock you get an sms that your contract ends and when your last payment will be but even after that happens they still bill you

And the fact that there is no way of getting hold of them is also ***** They are blood suckers I paid my residential account and they transfered the money to the pricelock whereas you have and then multichoice disconnects my decoder because the balance is not enough for the residential

My cases have been escalated to them but still they have not contacted me to explain this whole thing but keep taking the money

How can you keep being billed for a contract that ended

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Feb 2018, 08:58
Official

Dear Nwabisa Dikana

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Feb 2018, 09:42
Official

Dear Nwabisa Dikana

We have escalated to the Price Lock department as matter of urgency. They will contact you and provide feedback.

Kind regards

Edward

DStv Hello Peter Team

Best regards,