1 reviews | Active since Aug 2017

01 Aug 2017, 14:22

Price Lock Pathetic Billing Department

<p>I have changed to price lock at the end of March 2017 when i called in they told me that my pro rata billing amount includeing my pricelock amount debit order didnt go out i then paid in amount due the end of April debit order didnt go again i paid in again i called in end of May call center agent insisted my debit order will go out not to worry then end of June i realised it didnt go out for end of May i did however make payment for end of June my dstv was cut still trying to sort out account sent my proof of payments a million times to them and i have no feed back the statement makes no sense im so frustrated no1 calls me back no1 can assist when i call just wana scream. your service is pathetic regret ever takeing out dstv wish i could cancel and cut all ties with urll.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Aug 2017, 14:54
Official

Dear Bhavna

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

's update02 Aug 2017, 10:50
Reviewer Update

I have made the payment discussed still awaiting your call to confirm all is in order.