Price lock package - installation error

Just over 3 months ago I signed up for the 'Price lock' package with the Dstv Explora 2. This included free installation by your 'accredited' installer. When the installer arrived, all that was done by them was to replace the old dish with a new dish. The LNB cables were not changed and position of the dish was left as is.

Now I have a permanent E48-32 error since about 1 week ago with the same error appearing every few hours in the previous week. I called the call center and followed their instructions and no solution was found. They said it was an installation error and that the installation that was carried out as part of the price lock package had a three month warranty and is expired so I would have to pay an installer to fix it. I have called an installer and he said that the maximum signal strength that could be found was 58% and the dish would have to be moved.

When the dish was installed as part of the price lock package it was winter hence the tree behind the dish had no leaves on it. Now that it is summer the tree has grown much larger. The installer that visited my house to inspect the problem said that the signal loss is occurring because of the tree behind the dish blocking the signal with bad wiring also contributing.

It is cheaper for me to cancel the price lock deal than to pay an installer to move the dish and rewire the cables. It is also about R600 cheaper per month for me to move to Netflix. If Dstv does not get an installer to move my dish and fix whatever needs to be fixed at no charge I will cancel the contract and never look back. This is clearly the fault of your *********** and lazy 'accredited installer' therefore I will not pay a single cent more, as it is I'm already being ********** with the R900 per month subscription fee.