MF
Marinda F

1 reviews | Active since Dec 2010

17 Jan 2017, 12:55

Price Lock Package

<p>I wanted to change my package from normal DSTV to the current price lock Explorer package on offer, just to find out that I can't upgrade my service just because I choose to rather pay my account via EFT instead of debit order ? A debit order cost me anything in the region of R 25.00 to R 55.00 whereas a EFT cost me R 9.50 ? Further more I've been burned to many times with Multichoice and their Debit Order system. What a load of **** not to get served or upgraded just because I do not which to pay my account with Debit Order ? Pls tell me which company in this world can force you to take up their debit order system ? If I did not pay my account regularly, then yes I can understand this, but fact remains I pay my account regularly and further more Debit Orders is no guarantee for payment. I can not express my disgust any further</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Jan 2017, 13:14
Official

Dear Marinda

We acknowledge receiving your complaint. Feedback will be communicated shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Jan 2017, 14:26
Official

Good day Marinda

Please accept our apologies for the level of service you received in this regards

We have escalated your concerns to our Price Lock department for urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert

Best regards,

MF
Marinda F's update20 Jan 2017, 23:32
Reviewer Update

Just as I thought, to date no correspondence received, not written or telephonically. What a disappointment.