price lock overcharged

email to them again on 1 October, I called their offices some promise to help me and call me back and assist me but nothing was done, even today I called again on 4 October spoke to Joyce, who told me they do not deal with PRICE LOCK they will escalate the query but still nothing done I ask the number for price lock, they gave the number as ***, I was hold for 15 min even no

I ask them about my refund again on 25 September then the responded with the below:

ENQUIRY REFERENCE NUMBER : *** Dear DStv customer,

Thank you for contacting DStv.

Please accept our sincere apologies for the late response.

According to our records your monthly payment is R529 which is inclusive of DStv Compact R399, Decoder insurance R35 as well as Access Fee of R95.

Please confirm if you are aware of this.

We await your response.

Kind regards, Tsholofelo Raikane

Then I got the email from- From: Dstvhelp <***> Sent: 24 September, 2019 5:03 PM

ENQUIRY REFERENCE NUMBER : *** Good day,

Thank you for your e-mail.

The incorrect charge of R121.74, billed on your account has been reversed.

This was the initial discount offered on your package and the system is set to automatically reverse this charge. However, due to unknown and unforeseen reasons, the system did not apply the discount. We apologize for the inconvenience caused.

Should you require further assistance, please do not hesitate to contact us.

Kind regards, Puseletso Letlela

my story to *** on 23 September 2019

Good day Kindly Note, im not happy with the debit on my account ID nr *** 084 I was overcharged and your call center is taking me to pillar to post for the numbers I called is: *** *** *** In all the above 3 number I do not get any assistant why my account was suddenly overcharged from R519.00 per month now is R620.741 without any communication and the package I took for price lock was to pay R499.00 for 24 months without changing plus R20.00 insurance that will result to an amount of R519.00 per month for 24 months, but just after 4 months of paying that amount now my account went up to R620.74 for no reason. IM REALLY NOT HAPPY AT ALL AS NO COMMUNICATION I RECEIVED OR ENGAGED WITH ME WITH ANY INCREASE AFTER 4 MONTHS, THEN IF THIS IS WHAT YOU DO TO YOUR CUSTOMERS THEN YOU ARE NOT FAIR AT ALL TO ROB US LIKE THAT. Please provide my refund as soon as possible until you engaged or communicate in writing for any EXTRA amount that will be debited in my account I will not accept this.