1 reviews | Active since Jul 2012
Price lock overcharge AGAIN
<p>Again overcharged for price lock with bad service. Call me to sort out this bull as I am not impressed at all.</p>
Bad service again and again
Bad service again and again
Dear UC
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter Team
Dear UC
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter Team
Still no contact after being promised a call today
Still no contact after being promised a call today
Dear UC
We have referred your complaint to the PriceLock team for further assistance. They will be in touch shortly.
Regards
Elna
Dear UC
We have referred your complaint to the PriceLock team for further assistance. They will be in touch shortly.
Regards
Elna
Dear Mr UC WILLIAMS
We tried contacting at 12:45 pm to no avail.
The reason your debit order was R1284.66 it's because you changed your payment date from the 25th to the 2nd; as a result you were charged a prorated amount of R 335.66 so that you can be covered from 25-06-2017 to 01-07-2017. Your next payment for 2nd August will be your normal R949.
Hope the above clarifies. Please let us know if there is anything else that we can assist you with.
Regards
Elna
Dear Mr UC WILLIAMS
We tried contacting at 12:45 pm to no avail.
The reason your debit order was R1284.66 it's because you changed your payment date from the 25th to the 2nd; as a result you were charged a prorated amount of R 335.66 so that you can be covered from 25-06-2017 to 01-07-2017. Your next payment for 2nd August will be your normal R949.
Hope the above clarifies. Please let us know if there is anything else that we can assist you with.
Regards
Elna
Dear Elna,
NO, this does not clarify anything. I was never informed about any prorated amount. I notified you well in advance , in April 2017 to change my debitorder and to please remove the insurance for the one decoder. If any prorated amount was supposed to be due...should it not have been deducted in May already??? I'm sorry your excuse for an answer is unacceptable, This is your negligence, not mine. Please rectify my account or pay my money back.
Dear Elna,
NO, this does not clarify anything. I was never informed about any prorated amount. I notified you well in advance , in April 2017 to change my debitorder and to please remove the insurance for the one decoder. If any prorated amount was supposed to be due...should it not have been deducted in May already??? I'm sorry your excuse for an answer is unacceptable, This is your negligence, not mine. Please rectify my account or pay my money back.
Oh and you are most welcome to call me today... I am freely available all day.
Oh and you are most welcome to call me today... I am freely available all day.