EM
EH M
1 reviews | Active since Mar 2017
21 Jan 2021, 17:51
Price lock, not really
In February 2019 I opted in for a 24 month price lock with MultiChoice. The price lock only lasted for 13 months, then the price went up by R5. I know it is not much but a price lock is a price lock and it shouldn't change for the agreed 24 months. Then, in January 2021, I received a SMS from Multichoice that my 24 month price lock would come to an end in February, and a link to opt in for another price lock. I did opt in and I received a message that they would contact me within 3 days, 12 days later still no contact but I noticed my new balance for February is not the expected pro rata of R849 and the new locked price of R829, being for February R841.86 but R876.50. What are they doing?? The price lock is a better deal but only if they do what they are offering.
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
21 Jan 2021, 18:55Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Jan 2021, 18:55
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Jan 2021, 19:29Hi EH Meijer,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on the telephone to send you an email instead.
Please be advised that we have identified that you were charged R5.00 extra since 01.04.2020, we have credited the account with R60.00 to compensate for the incorrect charge.
We have requested the price lock team to contact you on the 22.01.2021 to assist you with the price lock offer.
We really do apologise for the inconvenience caused and we hope you accept our apology.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on the telephone to send you an email instead.
Please be advised that we have identified that you were charged R5.00 extra since 01.04.2020, we have credited the account with R60.00 to compensate for the incorrect charge.
We have requested the price lock team to contact you on the 22.01.2021 to assist you with the price lock offer.
We really do apologise for the inconvenience caused and we hope you accept our apology.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Jan 2021, 19:29
Official
Hi EH Meijer,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on the telephone to send you an email instead.
Please be advised that we have identified that you were charged R5.00 extra since 01.04.2020, we have credited the account with R60.00 to compensate for the incorrect charge.
We have requested the price lock team to contact you on the 22.01.2021 to assist you with the price lock offer.
We really do apologise for the inconvenience caused and we hope you accept our apology.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on the telephone to send you an email instead.
Please be advised that we have identified that you were charged R5.00 extra since 01.04.2020, we have credited the account with R60.00 to compensate for the incorrect charge.
We have requested the price lock team to contact you on the 22.01.2021 to assist you with the price lock offer.
We really do apologise for the inconvenience caused and we hope you accept our apology.
Kind regards
DStv: Hello Peter Team
Best regards,
EM
EH M's updateReviewer Update
22 Jan 2021, 09:04I am sorry I had to go this way to get an answer, up till now I had no response from DStv.
First of all I do not understand why the price lock is not in sync with the payments this would make life a lot easier for accounting. Currently I am seeing a balance of R876.50 for February. According to my calculations, if I would not go for another price lock I would have to pay 18/28 part of R844 and 10/28 part of R909 ie R542.57 + 324.64 = R867.21
Opting in for a new price lock it would be 18/28 part of R844 and 10/28 part of R829 ie R542.57 + R296.07 = R838.64 taking your credit into account it will be R778.64
Since I already opted in for a new price lock I assume my new balance for February will be R778.64
First of all I do not understand why the price lock is not in sync with the payments this would make life a lot easier for accounting. Currently I am seeing a balance of R876.50 for February. According to my calculations, if I would not go for another price lock I would have to pay 18/28 part of R844 and 10/28 part of R909 ie R542.57 + 324.64 = R867.21
Opting in for a new price lock it would be 18/28 part of R844 and 10/28 part of R829 ie R542.57 + R296.07 = R838.64 taking your credit into account it will be R778.64
Since I already opted in for a new price lock I assume my new balance for February will be R778.64
EM
EH M's update22 Jan 2021, 09:04
Reviewer Update
I am sorry I had to go this way to get an answer, up till now I had no response from DStv.
First of all I do not understand why the price lock is not in sync with the payments this would make life a lot easier for accounting. Currently I am seeing a balance of R876.50 for February. According to my calculations, if I would not go for another price lock I would have to pay 18/28 part of R844 and 10/28 part of R909 ie R542.57 + 324.64 = R867.21
Opting in for a new price lock it would be 18/28 part of R844 and 10/28 part of R829 ie R542.57 + R296.07 = R838.64 taking your credit into account it will be R778.64
Since I already opted in for a new price lock I assume my new balance for February will be R778.64
First of all I do not understand why the price lock is not in sync with the payments this would make life a lot easier for accounting. Currently I am seeing a balance of R876.50 for February. According to my calculations, if I would not go for another price lock I would have to pay 18/28 part of R844 and 10/28 part of R909 ie R542.57 + 324.64 = R867.21
Opting in for a new price lock it would be 18/28 part of R844 and 10/28 part of R829 ie R542.57 + R296.07 = R838.64 taking your credit into account it will be R778.64
Since I already opted in for a new price lock I assume my new balance for February will be R778.64
EM
EH M's updateReviewer Update
22 Jan 2021, 14:25I noticed the R60 has been deducted from R876.50, however R876.50 is not correct. See my previous message where I explain the calculation. Clearly my new price lock is not included either.
EM
EH M's update22 Jan 2021, 14:25
Reviewer Update
I noticed the R60 has been deducted from R876.50, however R876.50 is not correct. See my previous message where I explain the calculation. Clearly my new price lock is not included either.
EM
EH M's updateReviewer Update
25 Jan 2021, 11:24DStv offered and actually did refund the incorrectly charged amounts, however they paid back 12 x R5 which should have been up to now only 10 xR5. In addition to that the new balance for February is still incorrect. I have no idea where they get the current balance from. I wish they would communicate directly with me and not via this forum. It is unfortunately the only way, so far, to get a response.
EM
EH M's update25 Jan 2021, 11:24
Reviewer Update
DStv offered and actually did refund the incorrectly charged amounts, however they paid back 12 x R5 which should have been up to now only 10 xR5. In addition to that the new balance for February is still incorrect. I have no idea where they get the current balance from. I wish they would communicate directly with me and not via this forum. It is unfortunately the only way, so far, to get a response.
EM
EH M's updateReviewer Update
04 Feb 2021, 15:21Finally got the right person on the line and everything is sorted, unfortunately it took a long time and a lot of frustration. It is the front end of the helpline that needs a lot of education.
EM
EH M's update04 Feb 2021, 15:21
Reviewer Update
Finally got the right person on the line and everything is sorted, unfortunately it took a long time and a lot of frustration. It is the front end of the helpline that needs a lot of education.