Price Lock not adhered to

I would give zero stars if that were an option

I'm supposedly on Price Lock (R759) but:

1. On 2 September, an amount of R771.58 was debited from my STD Bank Account instead of R759 which means you took R12.58 more than you should have 2. On 9 September at about 18:10, Thokozile confirmed that due to the above, my account would be debited R746.42 on 2 October (NOT R759) - Reference for call 1*** I99 3. She stated that from 2 November onwards, you would debit R759 per month each month as per normal 4. BUT then again on 2 October, R769 was debited from my account

You do not reply to my numerous emails. I called you again today and Sandy told me to email ***. Email could not deliver.

It might not be a lot of money to you but I want my money back. Last months R771.58 resulted in a shortfall for one of my other debit orders. Not that any of you care.

Do something because right now I see that you guys are as useful as a wooden frying pan.