PRICE LOCK NOT A GOOD PRODUCT

Around February 2019 I was offered pricelock contract for 24months payment. I agreed for them to deduct my installment from my account i.e. debit order. Nothing was done and i wasnt aware because my services were connected until after 2-3months when my multichoice disconnected my service and told me I owe them closed to R3000. I went to their Randburg office and one of their consultant told me that pricelock has cancelled my contract and the money on the system is for their decoder. I have been paying monthly an amount of between R400 - R700 but my services are off and i am told i should pay R2900 then i will be reconnected.

I have been calling MultiChoice daily and nothing is happening and also not getting any help. I pay my subscription monthly and more but i m disconnected.

I tried to make payment arrangement and i was told i cant contact PriceLock directly they will escalate it on my behalf also I was given the following email addresses to forward my query to them for which it seem not working.

*** and ***

I need urgent assistance intervention from the finance and PriceLock people so the can rectify my account and also reconnect me asap.

Its so easy for them to sell their product when we have challenges like this, there is no one to talk to.

This is very annoying and also frustrating to kids and family more especially to the person making payments

UAM