PRICE LOCK - NO DECODER

There is no customer service at DSTV at all as the call center people don't care even if you tell them how frustrated you are!!!! I have been calling Dstv several times for almost 5 months ( Mar - July) for price lock without the decoder as I already have my explorer. Every-time that I call am told they will escalate my call to the relevant department, whenever someone calls me its from the same department that offers price lock with a decoder, as soon as I explain to the person that I don't need a price lock with a decoder she/he also says that they would escalate my call....Last week I spend 29 mins on a call where are requested to speak to either a Manager or someone with a decision but to no avail........ I doubt if this dept exist at all or if the service is there at ll.