Price Lock - No Contact

I'm more than 2 years down the line of my first price lock experience and I see there's been no changes in terms of how bad the team is to contact a customer that wants to take up something.

I sent the first SMS on the 29th of September - no contact made I sent another SMS around the 11th October as well as DM tweets with the customer care. They tried to call me once when I was in a meeting and couldn't take the call. The twitter team responded that "they tried to call em to no avail". 1 call attempt - that's it! After I sent another DM tweet they eventually called again when I could answer. I asked the price lock agent what the "early cancellation terms" are and she said that she needs to get someone else to contact me and that they would do so in a few seconds. Well that was 2 1/2 days ago.

Why is it so difficult to take up a price lock deal with Multichoice? Why not give me a phone number I can call them on? Your response to a sales lead is "We'll contact you within 48-72 hours. It's a sales lead ... 2/3 days? If only I had a different option ...

So - please get the price lock team to call me. Please make sure the sales person understands all aspects of their product their looking to sell - and yes that includes a view on early cancellation terms ...