Price Lock Nightmare and False Promises

Recently app**** for the DSTV price Lock option – Deal was approved. THEN DSTV gave me the run around, debited the wrong account and also Ran the debit order on the wrong date. Gave me more run around as I now had to make a double payment or they would need to run a double debit! Go make the manual payment, walla Price lock calls me back all applications have been approved. I speak to the consultant and advise what a convenience this has been, she tells me for all the trouble, they will ensure I receive the delivery of my package today. In the morning another gentlemen calls from price lock and advises that it will be best for me to use the extra view with both DSTV Explora 2 Decoders, so I agree, we do the app, we get approval, so I ask if possible can both my decoders please be delivered together as the installer will come out on the same day and install both decoders at once, if the installer comes out a second time I will need to pay a separate fee. Also my current subscription needs to be changed the minute I receive the new decoder, so it would make more sense to have these decoders delivered together. As per Ntlantla my units was to be delivered today, or yesterday afternoon, haven’t received anything as yet. I call On the DOT, they say sorry mam we are unable to assist you as DSTV has not updated your delivery address and neither have they sent through the escalation for sooner delivery. ON THE DOT wont assist as they need instruction from DSTV, you are unable to contact the price lock department, DTSV needs to escalate t them for them to call you back, which they don’t do, I call DSTV, the consultant tells me one story but she will escalate, I speak to the agent on Facebook live chat, I get a complete different story, I speak to an agent on the DSTV APP live chat, I get another story all in all, all they say - We will escalate. All calls at DSTV is recorded, when you tell any agent please play the call back then you can hear I was promised delivery on the unit today, they say yes - we have escalated, that’s all I hear. It has been escalated but to who, and who will help me, no one answers these questions. THIS IS THE WORST EXPERIENCE WITH DSTV I HAVE EVER EXPERIENCED. Just no one on either of their communication platforms can help me. I was promised delivery today, but at this rate I will be lucky if I receive before Xmas, Price lock seems like a good idea until you go through the process and realise how difficult it is. They waste your time and, make false promises and cannot keep up with the service they promise.