Price Lock Nightmare

Dstv is proving its incompetence. In 2015 I had attained two price Lock exploras each on a premium package . They should've matured by now, hence contacted dstv offices in bfn to assist with downgrading thereof who washed their hands off price lock issues, and have me an alternative number, and the matter was nvr resolved. I queried via email, and after a lot of escalations, the matter is still not resolved. Although both these exploras are on one debit order, one was disconnected without any communication. Dstv claims that one has matured and the other is left with months, and they cannot explain such an occurrence. Now one of my exploras has been disconnected and still the matter is being escalated.