Price Lock MESS

Good Day,

My name is Mrs Verena Sandy Osborne,(DSTV acc ***6 ID nbr ***), and I was contacted by your pricelock department and offered a Pricelock option of R679 with a FULLY INSTALLED dstv Explora Ultra with FREE INSTALLATION. I qualified for the package and then was given my closest DSTV ACCREDITED INSTALLER, which is at your WALKIN CENTRE here in Springbok Northern Cape. I contacted the Guy at Namaqua Electrical (Lukhoff Street Springbok) and explained where I am staying. Dstv covers 25km free and I stay 125km away in a Mining town of Aggeneys. The Guy at Namaqua Electrical quoted me R2370 for his kilos to drive to me. I cannot afford to pay so much for transport to drive and come do the installation, THATS DAYLIGHT *******. So I called back to do the cancellation on Thursday, spoke to a Miranda and was given a ref nbr ***6 - I979. I also spoke to JOHN MAZIMA to do cancellation on Friday and was given ref nbr ***6 - I983.

I was not home yesterday, when a Delivery was done for the DSTV EXPLORA ULTRA, and my neighbour signed for it. Today I called and spoke to Siyabonga and explained my situation AGAIN and asked why was the decoder delivered after I cancelled. He then referred me to Namaqua Electrical in Springbok again and also another DSTV installer, this new installer is staying more than 200km's away, so this is obviously the same situation with the km's till by my place. I called again a few minutes ago to DSTV HQ, and they escalated my query to the Pricelock department again.

My query is, I really want this deal BADLY but cannot afford to pay R2370 for a DSTV ACCREDITED INSTALLER to come till by my place, can the installation not be done by our local guy that only wants a small amount to do the installation, only he is not DSTV ACCREDITED. PLEASE I am desperate for help to sort out this situation. Please help me find a solution to this problem.

Today 31 March 2023 I receive my amount to pay, now I am billed for cancellation fees of R3900? I called the contact centre and questioned this and was told I am liable to pay a cancellation fee of R180 and the R3900 as well as per terms and conditions. I was not made aware of any terms and conditions about cancellation. I was given a ref for my call *** I1019 and after much fighting with the agent I was able to speak to a Supervisor Nokwazi Nkondo, she was going to listen to the call and get back to me in an hour. I hope so. I want to pay my months subscription and continue with DSTV but this needs to be resolved ASAP.

My details: Mrs Verena Sandy Osborne 7 Moolmans Parkhomes ****ie Park ****ie Road Aggeneys 8893 Cell *** // ***