Price lock mess

<p>In January I took kup the Price Lock option offered by Multi Choice. It was stated that in order to qualify my payments must go off via debit order. My "old" or existing account would be closed and the price lock would kick in. Imagine my surprise when I get a call from a debt collection agency telling me my account is in arrears by 3 months and I owe a payment of over R2900. When I phone the account department a vey helpful chap by the name Donaldson assisted me. Together we discovered that the price lock account was not loaded correctly. I am listed under payment method: Cash. My old exisitng or old account was not merged with the price lock, or in other words the one was not replaced with the other. Needless to say I am listed as a bad payer (which by no fault of my own). I am most upset and want this mess sorted. Why is one paying such high fees and they mess up such a simple request?</p>