Price lock madness

<p>About a month ago we decided to apply for the dstv pricelock. So we have send them the code not long after that a women phoned us and took all our details and we got approved. She then said it will take 3 to 5 working days to come and install the explorer and dish so 3 weeks went past still no explorer so got in touch again with them now they said they want my copy of id and bank statement so ive send the documents back to them 4 days past send them an email again so then they send me an email and said i must fill in this 3rd party deduction on my account form in so i did that and gave them authority to deduct that amount on my account send it back to them. Still now never heard of them again so do they want new clients or not because the way i feel now is they can shove that new explorer and account up their bum</p>