Price lock its a lie

Around month end of August 2017 i app**** for price lock account and it was approved on the spot, On the 10th September 2017 i got a call and i was advise to take ID copy, bank statement and proof of residence to the agency around my area(which is Maponya Mall)to my surprise the agent turn me down and said all my information is loaded on the system and gave bank my documents. the same afternoon i got another call from Lerato saying she is awaiting for my documents and i advise what Maponya said to me ,she advise me to scan them to Multichoice branch. And on the 11th September 2017 i called the call center to get an email address where i need to send doc's -i got through to Bongiwe who advise me to use her email address which is ********** that day i sent out an email to her confirming if she received my doc's she then said :see below her response From: Bongiwe Ndlovu ********** Sent: 11/09/17 11:50 AM To: Nthabeleng Molefe Subject: Re: Advise

I have recieved them and send them to **********

Regards Bongiwe Ndlovu Multichoice Till today every time i call i am being send from pillar to post -which senseless answers and i was advised that my application its about to expire..... Meaning i will have to reapply...what a bad services PLEASE CAN YOU CANCEL THE ACCOUNT AND FORGET I EVER ATTEMPTED TO BE YOUR CLIENT :(