Price lock issues

On 27 Sep I called DSTV enquiring about the price lock that has suddenly increased in less than a year by more than R100. Ref ***0-C1 logged by Nqobile. Today is 29 Oct 2019. No one has called me back yet. I called again on 29 Oct at 16:27 for feedback assisted by Nokwazi. Nothing has been done about my call on the 27th of Sep. They have now logged another call with price lock department. Why do you insist on debit orders when you cannot handle the debit order process?